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Financial Information Privacy Notice
Health Advantage understands the privacy of your employees' information is important
to you. The proper handling and security of that information is one of our highest
priorities. We want you to know how we protect that information should any of your
employees have questions about how their information is handled.
Health Advantage collects nonpublic personal financial information about the members
of your health plan from several sources. This information includes such items as
names and other personal identifiers from applications for Health Advantage products,
transaction information from the use of our products, and information related to
the fact that your employees who are covered by us have been or currently are our
customers.
Health Advantage does not disclose, and does not wish to reserve the right to disclose,
nonpublic personal financial information about your health plan members to our affiliates
or other parties except as permitted or required by law. Examples of instances in
which Health Advantage will provide information to affiliates or other third parties
are:
- To service or process products that your employees have requested;
- To provide information as permitted and required by law to accrediting agencies,
guaranty funds or regulatory agencies; or
- To provide information to comply with federal, state or local laws in an administrative
or judicial process.
Health Advantage uses a variety of security mechanisms to protect your employees'
personal data. These methods include electronic and physical security measures as
well as company policies that limit our employee access to nonpublic personal financial
information. Improper access and use of confidential information by one of our employees
can result in disciplinary action up to and including termination of employment.
Health Advantage recognizes and respects the privacy concerns of potential, current
and former customers. Health Advantage is committed to safe-guarding this information.
The Financial Information Privacy Notice is provided for informational purposes
and will be updated and distributed as required by law. It also is available from
our Customer Service Call Center at 1-800-843-1329. Our Call Center is available
between the hours of 8 a.m. until 4:30 p.m. Central Time, Monday through Friday.
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