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The BlueCard® Program for ARHealth Members
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Across the country and around the world…
Health-care coverage wherever you go.
Freedom of Choice…
As an ARHealth Health Advantage plan member, you have more freedom to choose the doctors
and hospitals that best suit you and your family. Your coverage gives you a world of choices.
Within the United States, you have access to more than 815,000 PPO doctors and hospitals. Outside
the United States, access is available in more than 200 countries and territories around the world
through the BlueCard Worldwide program. The BlueCard program gives you access to PPO doctors and
hospitals almost everywhere, giving you the peace of mind that you’ll be able to find the
health-care provider you need.
With the BlueCard program, there are two methods to locate doctors and hospitals within the
United States quickly and easily—the BlueCard number is located on the front of your ARHealth ID card.
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Call BlueCard Access® at 1-800-810-BLUE (2583) for the names and addresses of providers in the
area where you or a covered dependent need care.
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Visit the BlueCard Doctor and Hospital Finder at www.BCBS.com
to locate PPO providers, maps and directions.
Always use a BlueCard PPO doctor or hospital to ensure you receive in-network benefits.
Designed to save you money…
In most cases, when you travel or live outside your local service area, you can take advantage
of savings the local Blue Plan has negotiated with doctors and hospitals in that state or country. For covered services, you should not have to pay any amount above the negotiated rates.
Take charge of your health wherever you are…
Within the United States:
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Always carry your ARHealth ID card.
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In an emergency, go directly to the nearest hospital.
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Refer to the BlueCard Access number on the front of your card or the web address to
locate a provider.
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Call American Health Holding for pre-certification.
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When you arrive at the PPO physician’s office or hospital, show your ID card.
Around the World:
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Verify your international benefits with Health Advantage before leaving the country. Members
with Medicare as their primary coverage do not have out-of-country benefits.
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Always carry your ARHealth ID card.
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In an emergency, go directly to the nearest hospital.
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Call the BlueCard World wide Service Center at 1-800-810-BLUE (2583) or collect at 1-804-673-1177,
24 hours a day, seven days a week for information on doctors, hospitals, and other health-care
professionals or to receive medical assistance services. An assistance coordinator, in conjunction
with a medical professional, will help arrange a doctor’s appointment or hospitalization, if
necessary.
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If you need to be hospitalized, call American Health Holding at 1-888-211-3127 for pre-certification.
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Call the BlueCard Worldwide Service Center when you need inpatient care. In most
cases, you should only pay upfront the $250 copayment and 10 percent of the allowed charges. The hospital will submit the claim on your behalf.
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You will need to pay upfront for care received from a doctor and/or a non-participating
hospital. Contact Health Advantage upon return for assistance with claims payment.
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