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Information for Members Traveling Outside Arkansas
If you are a member of Health Advantage and are traveling out of
state, Health Advantage is considered your “home” Plan. When you are traveling
in another state, the Blue Cross Plan in the other state is your “host” Plan.
Arkansas, as your home Plan, always will be responsible for the “member relationship.”
The host Plan manages the “provider relationship.”
If you are traveling out of state and need medical care, call 1-800-810-BLUE (2583) to
find the name of the nearest participating hospital. If it is an emergency, go directly
to the nearest hospital’s emergency room.
When you travel out-of-state, you can take advantage of the provider relationships in other
states because you are a Blue Plan member. By using BlueCard® participating providers, you will
reduce your out-of-pocket expenses and will not be “balance billed” by participating providers
for covered services.
To use the BlueCard program, members should:
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Always carry your most current Health Advantage ID card.
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When you’re outside your Blue Plan’s area, pull out your ID card and call BlueCard access
at 1-800-810-BLUE (2583) for information on the nearest Blue Cross and Blue Shield doctors
and hospitals in the area where you are traveling or living. For other questions, call
Health Advantage Customer Service.
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When you arrive at the doctor’s office or hospital, present your Health Advantage ID card,
and the doctor’s office or your hospital will verify your membership and coverage.
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After you receive medical attention, your claims will be routed to Health Advantage.
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All participating providers are paid directly, relieving you of any hassle or worry. You
usually will need to pay only for out-of-pocket expenses (non-covered services, deductibles,
copayments or coinsurance).
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Health Advantage will send you a detailed Explanation of Benefits report. Your EOB also
is available under
My Blueprint.
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