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Health and wellness

Substance use member hotline

The decision to seek drug and/or alcohol treatment for yourself or a loved one can be a difficult, but an important step. Simply identifying what type of treatment is needed and what is available can be challenging. That's where the New Directions Behavioral Health team comes in.

The New Directions team has licensed clinicians who are available 24 hours a day, 7 days per week. A licensed team member will take time to fully understand and assess potential treatment needs, provide education regarding treatment options and attempt to match you or your loved one with the right providers based on the individual needs.

To speak with someone about treatment options, call the Substance Use Member Hotline: (877) 326-2458.

For additional resources, visit the Substance Use Center.

Important note: New Directions is a separate company providing behavioral health services to eligible members of Arkansas Blue Cross and Blue Shield, Health Advantage and BlueAdvantage Administrators of Arkansas (licensees of the Blue Cross and Blue Shield Association).