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Virtual Health

Care. Anytime. Anywhere.

You need healthcare 24/7 - not just when it's convenient. Virtual health (powered by MDLIVE) gives you access to medical help on your smartphone and/or computer when you can't see your primary care doctor in person. Expert medical care is as close as your fingertips - around the clock and around the world!

Person holding phone while video chatting with a doctor

How it works

  1. Register for My Blueprint
    • If you're not registered for My Blueprint, getting registered is the first step.
    • If you already have a My Blueprint account, sign in to get started.
  2. Activate your Virtual Health account
    • Once you're signed in to My Blueprint, select the Virtual Health link.
    • Then follow the prompts to create your virtual health username, password and security question. (You only need to do this once.)
  3. Choose a doctor

    Choose from a large network of state-licensed, board-certified doctors (including pediatricians).

  4. Start your virtual health visit

    Arkansas law requires your first call to be a video call. Have your health information handy (conditions you have and medicines you take). And be prepared to pay a copayment, coinsurance or deductible amount, if your health plan requires it.

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What can be treated

  • Allergies
  • Common cold
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throat
  • Urinary problems
  • Vomiting
  • … and more

Why use virtual health?

Sometimes, you need to see your doctor, but you just can't get there in person - if it's after hours or you're out of town ... or both.

Virtual health is available 24 hours a day, seven days a week, 365 days a year! Expert healthcare is in reach, no matter when you need it … no matter where you are. All you need is an internet and/or phone connection.

Virtual health (powered by MDLIVE):
  • Allows anyone covered under your health plan to see a physician after hours or away from home
  • Boasts an average wait time of less than 10 minutes
  • Gives you lots of state-licensed, board-certified physicians (including pediatricians) to choose from
Virtual health is NOT for emergencies

Of course, if you have a broken bone, excessive bleeding, dangerously high fever, bad burn, symptoms of heart attack or stroke, etc., get to an emergency room as quickly as possible - and don't hesitate to call 911 if you need to.

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Copyright ©2018 MDLIVE Inc. All Rights Reserved. MDLIVE does not replace the primary care physician and is not an insurance product. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs, which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://welcome.mdlive.com/terms-of-use/. MDLIVE is an independent company which provides telehealth services on behalf of Arkansas Blue Cross and Blue Shield.

Virtual health is not available to all health plans at this time. Members whose coverages include virtual health should be able to successfully register online. Members whose coverages do not include virtual health will not be able to successfully register online. A check of your benefit summary will indicate whether virtual health is available to you. Virtual Health is for members with medical coverage. Virtual Health is not available to members who have limited duration or Medicare plans, or are employees of FEP, Arkansas State and Public Schools, Baptist Health or Arkansas Blue Cross and Blue Shield.