is now available for select plans! Get expert healthcare for non-emergencies.
Register todayIf you receive a call from Health Advantage we want you to be certain it really is from us. There are several things we will never do on a telephone call, a number of things we will do, and there is a quick way you can verify a call if you aren’t 100 percent sure it’s us.
If you receive a call and you aren’t 100 percent sure it’s from us, you can ask for a confirmation number, hang up, call the number listed on the back of your member ID card and then provide the confirmation number to the Customer Service representative who answers to be directed back to the representative who called you. It only takes a few minutes and you will be certain you are talking to us!
* On rare occasions, Customer Service representatives with the Exchange may call a member whose payment was short to give them a chance to pay the difference. Identity is always clearly verified by telling the member the amount previously paid.